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What evidence does merchant need to win an "Item Not Received" (INR) dispute?

Created by Axaipay Admin, Modified on Thu, 29 Oct at 10:03 AM by Axaipay Admin

To successfully represent and counter an INR dispute, merchant must provide compelling proof that the item reached the cardholder:

Carrier Tracking Link & Status: A valid tracking number showing carrier delivery status marked as "Delivered."
Address Match: Delivery documentation confirming the package was delivered to the exact street address and postal code.
Signature Confirmation: For high-ticket items, carrier-verified adult signature proof.
Order Footprint: Matching timestamps, IP address logs, and order confirmation delivery emails.

Name	Host	Duration	Description
_x_w	axaipay.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	axaipay.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	axaipay.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	axaipay.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	axaipay.freshdesk.com	2 months	Used for user authentication.
wf_order	axaipay.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	axaipay.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	axaipay.freshdesk.com	Session	Denotes which filter is applied for the tickets list.