What are the main types of chargebacks e-commerce stores encounter?

Created by Axaipay Admin, Modified on Thu, 29 Oct at 9:52 AM by Axaipay Admin

E-commerce disputes generally fall into three categories:

True Fraud (Identity Theft): An unauthorized party uses stolen credit card details or compromised account credentials to purchase items on your website.
First-Party Fraud ("Friendly Fraud"): A legitimate cardholder or household member makes a purchase, receives the product, and subsequently disputes the charge claiming they never authorized it or did not receive it.
Merchant or Service Issues: Disputes triggered by operational missteps, such as delayed shipping, unfulfilled cancellations, billing descriptor confusion, or products arriving defective or not as described.

Name	Host	Duration	Description
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_x_m	axaipay.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	axaipay.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	axaipay.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	axaipay.freshdesk.com	2 months	Used for user authentication.
wf_order	axaipay.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	axaipay.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	axaipay.freshdesk.com	Session	Denotes which filter is applied for the tickets list.

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